by RameGoom » Wed Mar 08, 2017 5:57 am
On the one I had received damaged, the seller took out extra insurance (at my request) and sure enough, I received the shipment with the coin slot protruding outside of the box. It was packaged fairly well, but not great. The seller filed a claim, so I kept every piece of packing and had to submit pictures of the box before I opened it, pictures of the damaged merchandise, etc.
IT IS IMPORTANT TO TAKE LOTS OF PICTURES before you open the package!
Anyway, it went back and forth with the shipper and eventually they paid - I worked it out with the seller for me to get $600 and the seller got the rest, since he did all the legwork. Then, UPS wanted me to ship the package back to their facility. I sent them the empty box with all of the packaging material inside, but not the machine.
UPS paid up once they got the box back. I got the machine to work, and in the end, UPS no doubt never examined it, and paid the claim once the package was received.
With a slightly damaged machine, it worked out OK. Still, you wonder how they can manage to trash a shipment - they are definitely professional at finding the valuable stuff and destroying it. Must be some sort of game they play between employees at the shipping depot.
Slowly building a knowledge base on E2000 series Bally machines and J400 Jennings. Started with the antique Mills and Jennings. Getting there...