UPS Disaster

[tsparts4u]

Hi,
I just read the posting regarding the person that had purchased a Jennings Little Duke with the triple jackpot and side vender. It was shipped by UPS, and was received in damaged condition.
I also, purchased a slot machine that was on ebay in the middle of December and after a rather long wait, the machine also arrived from UPS with a portion of the mechanism base plate broken off. After I filed a damage claim, I am still going through the revolving door at UPS (the company should be renamed "OOPS"), I still have no resolution. I receive promises of calls that never come or lie after lie. The machine was packed by a UPS store in California. The people there just lie to me and promise to call, but do not. Now, when I called on Saturday, I am told that they will not be in until Monday. It has been about a month and a half now, and all UPS has done is pass the buck.
I am just wondering how long it took for the person with the Little Duke to resolve his damage claim. Just how does one deal with this company to get a resolution? All requested information was sent to the damage claim center, reviewed and I was promised a resolution by the next business day. That was a week and a half ago. When I didn't hear from them, I called, and was told to contact the UPS store in California. They played dumb, and said they had to contact UPS. Round and round we go......where we stop.....nobody knows.....or seems to care either.
Thank you, UPS for the "GREAT" service.....PHOOIE!!!! The are the brown company....and they STINK!

[RameGoom]

I, like others, recently had a bad experience with a slot shipped by UPS.

This shipping company is run by apes. I WILL NEVER SHIP OR RECEIVE ANOTHER MACHINE through UPS.

Same situation, trying to get them nailed down to take responsibility. What a pathetic joke.

[kentdun]

Contact the BBB, and more importantly the state attorney General.
That might light a proverbial fire under their ass.

[MJFHouston]

Tsparts4u,

I received the machine damaged on 11-14-2014 and received my insurance settlement on 1-31-2015.

My machine was packed by the UPS store so they didn't have a leg to stand on. They stalled and tried excuses but i stayed ontop of them.

They actually did a b+ packing job..I've seen worse but my machine must have been dropped from somewhere that had some height.

Hope this helps.

[watlingboy]

Talked to a UPS executive once and asked why they damaged so many packages, this was supposedly off the record, he said, they handle so many parcels and the business has grown so much that is very difficult to change the way the packages are handled. He said it is cheaper to pay the damage claims than try to revamp the way they do business.

Watlingboy

[Anglobritish]

UPS,
In my opinion UPS should join up with Ebay, they would make a great team, or they should change their name to OOP'S instead of UPS, I had a similar experience a few years ago, with my local UPS Store, I delivered a small machine paid them to pack it, when it arrived at the destination, the machine was hanging out of the packaging, the buyer refused to accept it, but then after UPS denied my claim, I asked them to return the package, their answer was they had destroyed it, I just gave up, after dancing a waltz with them for several weeks.

It is my understanding that UPS are the biggest parking offenders in New York City, they pay several million dollars per year in parking fines, they say that is the cost of doing business.

All members should boycott UPS, and make it a policy of the future.

[oldpinguy]

They are practiced at the art of destruction.

I have to agree that UPS (or OOPS!, as I already call them) are to be avoided at all costs when shipping anything of value. They are expert at determining which corner of the package to drop it on to create the most internal damage. I learned this lesson years ago buying pinballs on eBay. Finally began asking sellers to just remove the glass and ship machine without. New glass is cheap compared to rebuilding a machine. UPS brought a machine to from California to Michigan once, while I tracked it all the way. Said it was "Out for Delivery". when it didn't arrive, I called and was eventually told it was at the depot 10 miles away with glass falling out of the box, so they were simply going to send it back to the SHIPPER in California !. Apparently, with the broken glass rattling around destroying the play field. Went through hell with their "Customer Service" to get authorization from the shipper for me to pick it up instead. Managed to save that one from further harm.

Stay away from these guys..

[Dave]

YouTuve has examples of UPS destroying packages.

A few days ago there was an article on the news showing a UPS guy chucking a package over a fence and then taking a leak on the guys house.

[JPCass]

If not UPS, then who? Years ago, I used FedEx freight for some large items.

I recently got in a slot from someone who apparently does a lot of shipping. It came packed in a cardboard box, which was then wrapped in foam and put in crating made from particle board - it arrived just fine, but perhaps that level of packing reflects wisdom that has come from bad experiences.

This is a good reminder, that for a bronze that I have to ship, I shouldn't just rely on the usual UPS store bubble wrapping - or, that a minimum, I should go with double-boxing.

[Midcoast Vintage]

Theoretically, if you have the shipper, ups, fedex, or whoever, pack an item at their center, with their materials, if it gets broke, there should be no delay in paying the clam, as, THEY PACKED IT, and, they are supposedly professionals.
I have had bad experiences with ups, however, i did recently ship a 2 headed calf (really!) with ups, as the buyer had an account with them, so, that's who he wanted.
It arrived in perfect shape. Needless to say, i had the ups shipping center pack it.
I have also recently read, i believe on this site, that in fedex's fine print, it says they are not responsible for any antique / vintage items.
for large as in b-i-g items, greyhound is very good, and, very affordable. AIR RIDE CUSHIONING ALL THE WAY, AND, NO CONVEYOR BELT SYSTEMS TO FALL OFF. the only drawback is,
they have cut service / terminals way back. there used to be a greyhound station in every bump in the road / whistle stop in america, but no longer, the nearest one for me is 90 miles away in milwaukee.
if you live in a large metro area, and, your sender / buyer does also, greyhound is definitely the way to go.